The ways we communicate are changing all the time; phone, text, email, social media, face to face, it's all good stuff and we each choose which best suits us at a time or for a reason. At funky tents we're embracing this change and have adopted technologies and adapted attitudes to make our communication channels more flexible and personable.
Our customers decide how and when they want to share information with us, we respond using the same method. It makes for a more comfortable conversation which happens at a time, place and pace best suited to them. People don't plan parties and weddings between 9:00 and 5:00 Monday to Friday and they're not always logged into their email account. We realise this and have changed our processes to reflect it.
The events we deliver are often milestones, Weddings, 40ths, Christenings etc... They're important and costly occasions which our customer has probably never organised before. Recognising this we now deliver a one-to-one planning and booking service through our Regional Directors. From initial brief right through to timing of delivery, one point of contact will oversee and fulfil the entire process. Customers have the Directors direct email and phone number to allow complete communication continuity.
It's all change for the better we believe. Try us out the next time you've got something to celebrate.